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5 Things to Avoid that Destroy Trust and Psychological Safety in Healthcare

Maiysha Clairborne — Fri, 20 Sep 2024 14:28:05 +0000

I am often asked what does psychological safety in healthcare have to do with health equity and health quality? What does psychological safety have to do with workforce? In the Surgeon General’s Report on Creating a Thriving and Well Workforce put out in 2022, psychological safety and trust were named as two factors that contribute to burnout and moral injury in physicians and healthcare providers today. Furthermore, a JAMA study found that 1 in 5 physicians said they plan to leave their place of employment in the next 3 years, and a Mayo Clinic study quoted that “if physicians and nurses carry out their plans to leave medicine over the next 5 years we will not have enough healthcare providers to meet the needs of patients.” Psychological safety and trust are foundational to creating a workforce that thrives, and that wants to stay in any organization. However, these factors are often overlooked.

Psychological safety is defined as an environment where people feel heard, valued, and free to express themselves without fear of negative consequences. Psychological safety is crucial for a healthy and productive work environments and in medicine ultimately affects quality of care.

Timothy Clark’s book, 4 Stages of Psychological Safety, describe 4 elements of psychological safety.

a. Safety to be Included
b. Safety to Learn (and make mistakes)
c. Safety to Contribute
d. Safety to Challenge (or report)

So what are a few insidious things that we often see in organizations (and especially in hospitals and healthcare systems) that destroy trust and safety? Consider the following 5 things to examine in your organization that break trust.

1. Gossip, Backbiting or Duplicity are all acts that lack integrity and exclude others. Water cooler talk may seem “harmless” but it is a subtle (and sometimes not so subtle) act of exclusion. This lack of integrity creates an environment of fractured trust and safety. The antidote to this is to create activities that connect and allow employees to get to know each other.

2. Lack of Clear Communication: Poor or unclear communication can lead to misunderstandings, confusion, and mistrust. When people don’t know what’s expected of them or are unsure about the information they receive, it can create a sense of insecurity. When there is clear and transparent communication, it creates consistency.

3. Misalignment of Actions and Words: When there is a disconnect between what people say and what they do, it can lead to a lack of trust. Inconsistent behavior or hypocrisy can create a sense of uncertainty and insecurity similar to backbiting, and lack of transparency.

“Saying ‘we care about you’ then gaslighting us when we tell you our concerns completely destroys our trust and faith in you as an organization” ~Anonymous Doctor

4. Lack of Accountability for All: When there is a lack of accountability for everyone in an organization or group, it can lead to a perception of favoritism or unfair treatment. This can erode trust and psychological safety as people may believe that some are exempt from consequences. Furthermore it can lead to the “multiple against one” dynamic where certain staff members are targeted, criticized, or bullied by a collective. Ultimately it creates an environment of fear and exclusion and is extremely damaging to psychological safety and trust.

5. Disrespecting Boundaries: Respecting personal and professional boundaries is essential for psychological safety. When individuals consistently cross boundaries, it can make others feel uncomfortable and unsafe. Discussing consent culture is the foundation of training leaders and staff to begin looking at where boundaries are being repeatedly violated. Ultimately, training and coaching may need to happen to develop the skills of consent culture, setting, communicating and respecting boundaries.

While these may seem simple, recognizing these trust destructive behaviors when brought to the awareness of leaders allows the organization to begin to assess and make adjustments that will help to restore psychological safety in healthcare organizations so that physicians and healthcare workers can show up as their best and most healthy selves and provide the care they are committed to for their patients.

Create Psychological Safety in your organization. When you leave your employees feeling seen, heard, understood, valued, appreciated, and respected they will stay and make your organization their career home. Want to know more? Contact Dr. Clairborne to discuss her offerings and how she can help our leaders increase trust, safety and belonging in your organization. Learn more: https://www.mindremappingacademy.com/corporate-programs

The post 5 Things to Avoid that Destroy Trust and Psychological Safety in Healthcare appeared first on Buzz My Brand.

Making smart layout choices in web design

webmaster — Thu, 22 Dec 2022 17:31:50 +0000

A Guide to Enhancing User Experience

In the world of web design, layout plays a crucial role in creating a positive user experience. A well-thought-out layout can guide visitors through your website, making it easy for them to find what they’re looking for and stay engaged. On the other hand, a poorly designed layout can lead to confusion and frustration, driving users away. In this blog post, we’ll explore the importance of layout in web design and provide tips on how to make smart layout choices that enhance user experience.

Understanding the Purpose of Layout in Web Design

Before diving into the specifics of layout, it’s essential to understand its purpose. The primary goal of a website’s layout is to:

1. Organize content in a logical and intuitive way
2. Guide users through the website with ease
3. Create a visual hierarchy that draws attention to important elements
4. Enhance readability and usability

Key Layout Considerations for Enhancing User Experience

1. Clear Navigation: Make it easy for users to find what they’re looking for by placing navigation in a prominent and consistent location.

2. Visual Hierarchy: Use size, color, and positioning to create a visual hierarchy that draws attention to critical elements.

3. Balance and Contrast: Balance layout elements and use contrast to create visual interest and guide users through the website.

4. Responsiveness: Ensure your layout adapts to various screen sizes and devices for optimal user experience.

5. White Space: Strategically use white space to improve readability and create a clean, uncluttered design.

6. Content Prioritization: Place the most important content in the most visible areas of the layout.

7. Consistency: Establish a consistent layout structure throughout the website to enhance user familiarity.

Best Practices for Common Layout Types

1. Grid Layout: Use a grid system to create a cohesive and organized layout, ideal for showcasing multiple pieces of content.

2. F-Pattern Layout: Design for the natural reading behavior of users, with important elements in the top-left and bottom-right corners.

3. Hero Layout: Use a prominent hero section to grab attention and guide users towards the main content.

4. Card-Based Layout: Utilize cards to present information in a concise and visually appealing way, ideal for content-heavy websites.

5. Single-Page Layout: Design a scrolling layout that guides users through a story or narrative, perfect for storytelling or portfolio websites.

Conclusion

In conclusion, layout plays a vital role in creating a positive user experience in web design. By understanding the purpose of layout and following key considerations and best practices, you can design a website that guides users through your content with ease. Remember to prioritize clear navigation, visual hierarchy, balance, and responsiveness to create a layout that enhances user experience and drives engagement.

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10 accessibility tips for compelling UI design

webmaster — Wed, 21 Dec 2022 13:49:40 +0000

As a small business owner, you want to make sure that your website or application is accessible to all users, regardless of their abilities. Here are 10 accessibility tips for compelling UI design that will help you create an inclusive and user-friendly experience for everyone:

1. Use clear and consistent navigation: Make it easy for users to find what they need by using clear and consistent navigation.

2. Choose accessible colors: Select colors that have sufficient contrast between the background and text, and consider users with color blindness.

3. Use descriptive and unique page titles: Help users understand where they are on your website or application by using descriptive and unique page titles.

4. Make your content readable: Use clear and simple language, and break up long blocks of text into smaller, easier-to-read sections.

5. Ensure keyboard accessibility: Allow users to navigate and interact with your website or application using only their keyboard.

6. Provide alternative text for images: Include alternative text for images so that users with visual impairments can understand what they’re about.

7. Use high contrast modes: Offer high contrast modes or themes to help users with visual impairments.

8. Make your forms accessible: Use clear and consistent form labels, and ensure that forms are easy to navigate and complete.

9. Provide closed captions and transcripts: Include closed captions and transcripts for audio and video content to help users with hearing impairments.

10. Test with users: Finally, test your website or application with users who have disabilities to ensure that it meets their needs and expectations.

By following these 10 accessibility tips, you can create a compelling and inclusive UI design that works for all users, regardless of their abilities. Remember, accessibility is not just a legal requirement, it’s also a way to show that you care about all of your users and want to provide them with the best possible experience.

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